Prohibited seller activities and actions
These prohibited seller activities and actions are established to maintain a selling program that is safe for buyers and fair for sellers of both products and services. Failure to comply with the terms of this policy can result in cancellation of listings, suspension from use of Agrabah tools and reports, and the removal of selling privileges.
Note: This policy is in addition to, and in no way limits, your other obligations pursuant to your seller agreement or otherwise.
The following guidelines apply to sellers of both products and services
Attempts to divert transactions or buyers:
Any attempt to circumvent or bypass the established Agrabah sales process or to divert Agrabah users to another website or sales process or going directly to buyers and offering to supply directly without using the Agrabah platform is prohibited. Specifically, any advertisements, marketing messages (special offers) or “calls to action” that lead, prompt, or encourage Agrabah users to leave the Agrabah website are prohibited. This might include the use of emails, hyperlinks, URLs, or web addresses within any seller-generated confirmation email messages or any product/listing description fields.
Unauthorized and improper business names:
Your business name (identifying your business entity on Agrabah) must be a name that: accurately identifies you; is not misleading; and that you have the right to use (that is, the name cannot include the trademark of, or otherwise infringe on, any trademark or other intellectual property right of any person). Furthermore, you can’t use a business name that contains an email suffix such as .com, .net, .biz, and so on.
Inappropriate email communications:
Unsolicited emails to Agrabah customers (other than as necessary for order fulfillment and related customer service) and emails related to marketing communications of any kind are prohibited.
Appropriate treatment of customer phone numbers:
Agrabah provides access to customer phone numbers to professional sellers who fulfill their own orders, so that they can comply with carrier label requirements. If you receive this customer information, you are required to adhere to Agrabah’s customer personal information policy.
Please review the policy and the guidance below to make sure that you are using customers’ phone numbers correctly.
Proper treatment of customer phone numbers:
o Print on labels to comply with carrier requirements.
o Dispose of any customer phone number data that you retain after you have processed the customer’s orders.
o Monitor who in your organization has access to customer phone numbers, protecting this data is your responsibility.
Improper treatment of customer phone numbers:
o Never share customer phone information with an external party.
o Never pass along customer information of any kind, including phone numbers.
Direct email addresses:
Buyers and sellers might communicate with one another via the Buyer-Seller Messaging Service.
Multiple seller accounts:
Operating and maintaining multiple Seller Central accounts is prohibited. If you have a legitimate business need for a second account, you can apply for an exception to this policy:
1. Go to Contact us.
In your request, please provide an explanation of the legitimate business need for a second account. To be considered for an approval:
We will respond to your request within 2 to 3 business days. Failure to comply with these requirements might result in your account termination.
Misuse of the Agrabah selling service:
If you upload excessive amounts of data repeatedly, or use the service in an excessive or unreasonable way, Agrabah might in its sole discretion restrict or block your access to product feeds or any other function that is being misused until you stop its misuse.
Misuse of ratings, feedback, or reviews:
Any attempt to manipulate ratings, feedback, or reviews is prohibited.
Ratings and feedback: The ratings and feedback features allow buyers to evaluate the overall performance of a seller, which develops their reputation within the Agrabah Marketplace. You cannot post abusive or inappropriate feedback, or include personal information about a transaction partner. This also includes posting ratings or feedback to your own account. You can request feedback from a buyer, however, you cannot pay or offer any incentive to a buyer for either providing or removing feedback.
Reviews: Reviews are important to the Agrabah Marketplace, providing a forum for positive or negative feedback about product and service details and reviewer’s experiences. To ensure that reviews remain helpful, sellers must comply with our Community Guidelines.
Misuse of Search and Browse:
When customers use Agrabah’s search engine and browse structure, they expect to see relevant and accurate results. Any attempt to manipulate the Search and Browse experience is therefore prohibited. Prohibited behaviors include, but are not limited to:
· Artificially simulating customer traffic (through Internet bots, paying for clicks on organic search results, etc.).
· Providing misleading or irrelevant catalog information (title, bullet points, description, variations, keywords, etc.).
· Adding product identifiers (brand names, product names, ASINs, and so on), even if they are your own, to hidden keyword attributes.